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Reservations Policy


Prices stablished are for the total residency, which include Buffet Breakfast between 07:00 and 10:00 am. Prices in Chilean pesos include the value-added tax.

Foreigners not resident in Chile, who cancel their hotel bill (rooms) with cash or credit card in U.S. dollars are exempted from payment of tax (19%). Foreigners must present identity card and passport (photocopy of both documents will be made). 

Check-in and check out times

  • Check-in time 2 PM and Check-out time 12 AM (noon) Low Season
  • Check-in time 4 PM and Check-out time 12 AM (noon) peak Season


Cancellations must be made in writing (e-mail) at least 48 hours prior to arrival of the passengers in low season, and 72 hours in peak season. Otherwise, the hotel make the charge equal to one night accommodation as a "no show" concept.


For this purpose, please always contact our Reservations Department in due time whether changes in check-in and check-out dates, number of persons or room category. Modifications to individual reservations less than 48 hours before the check-in of passengers are subject to availability and confirmation on the part of Club La Serena Hotel.